Fresh Air Home Care
At Fresh Air Home Care, we are committed to delivering honest, professional, and reliable duct and dryer vent cleaning services. Our policies are designed to ensure transparency, protect our customers, and provide a smooth experience from booking to service completion.
1. Service Policy
- All services are performed by trained and insured technicians.
- We use professional-grade equipment to ensure thorough duct and dryer vent cleaning.
- Services are provided based on the package or estimate agreed upon before scheduling.
- Any additional work outside the agreed package will be discussed and approved by the customer prior to being performed.
2. Pricing & Payment Policy
- Prices are provided upfront during booking or consultation.
- No hidden fees – the final invoice will reflect the agreed-upon price unless extra services are added with your consent.
- Payments are due upon completion of service, unless otherwise agreed in writing.
- We accept cash, debit, credit, e-transfer, etc.
3. Cancellation & Rescheduling
- Appointments can be canceled or rescheduled up to 24 hours in advance at no charge.
- Same-day cancellations or missed appointments may be subject to a service call fee.
- In case of unforeseen circumstances (weather, equipment failure, emergencies), we may reschedule your appointment and will notify you promptly.
4. Customer Satisfaction Guarantee
- If you are not satisfied with our service, please contact us within 48 hours.
- We will review your concern and, if necessary, arrange a follow-up visit to resolve the issue at no extra cost.
- Our goal is to ensure every customer feels confident about choosing Fresh Air Home Care.
5. Dryer Vent Cleaning Policy
- Residential dryer vents are cleaned from the inside only using a forward brush system.
- We do not access or clean vents from rooftops.
- No guarantee is provided for the vent opening or exterior termination point.
- A 7-day workmanship warranty applies from the date of service.
- Any complaints or service requests received after 7 days will be subject to additional charges.
6. Warranty Policy
- A 7-day workmanship warranty applies to both duct cleaning and dryer vent cleaning services.
- If you experience issues related to workmanship within 7 days, we will return to address the concern at no additional cost.
- Complaints or service requests received after 7 days will be subject to additional charges.
7. Scam & Fraud Awareness
We value your trust and want to protect you from fraudulent operators pretending to be duct cleaning companies. Please note:
- Our technicians always carry company identification.
- We never demand cash upfront or offer “too good to be true” pricing.
- All communication will come from our official phone number, email, or website.
- If you suspect a scam or are unsure, please call us directly at +1 (905) 599-3031 to verify.
8. Privacy Policy
- Customer information collected during booking (name, phone, email, address) is used solely for scheduling and service purposes.
- We do not sell or share your personal information with third parties.
- Online payments (if applicable) are processed through secure and encrypted systems.
9. Liability
- We are not responsible for pre-existing damage or issues within your ductwork, vents, or HVAC system that are discovered during cleaning.
- Customers are responsible for ensuring access to vents and HVAC systems at the time of service.
10. Contact Us
If you have questions about our policies, please contact us: